/ November 14, 2020/ Uncategorized/ 0 comments

It will be interesting how well is is maintained given the kicking it will get from thousands of kids. Lots of buttons to press and it is so colourful it was hard to contain any of our excitement.We went for the Bug room (the cheapest option) and the room was clean, bright and very spacious. We cannot wait to welcome you back to the Resort in the future for even more magical escapism!Have a wonderful day.Kind Regards,SophiaCustomer Service HostAlton Towers Resort. When he took our order he never mentioned the salad bar included with our meal. We absolutely loved reading about your visit as we always look for both a refreshing and honest view of the resort and we can see overall that this was provided within your review.Thanks once again, and we do hope that we may look forward to welcoming you back to the Resort in the very near future.Best WishesAlton Towers Resort. Good Afternoon Maureen S,Thank you for the great review of the CBeebies Land Hotel. We booked Cbeebies Hotel, In The Night Garden room. Merlin entertainments need to keep hold of her and look to employ and train many more people like her if they are to make this hotel what it should and could be. You overlook a wooded area so it was very peaceful and the curtains were blackout (the best curtains my husband and I have ever had in a hotel). CBeebies Land Hotel: 3rd visit but going downhill (Windmill restaurant) - See 642 traveller reviews, 762 candid photos, and great deals for CBeebies Land Hotel at Tripadvisor. : CBeebies Land Hotel - See 589 traveller reviews, 700 photos, and cheap deals for CBeebies Land Hotel at Tripadvisor. More, Dear Amanda H,Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guestsWe loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay in which were suitable. Our toddler had virtually a room to himself as it was partitioned off, which meant when he slept we didn't need to. They really have thought of everything for young families. On the opposing side we were also sorry to see that various issues arose during your time with ourselves and that they did impact on your stay.Rest assured that all of your constructive points have been taken on board and we will use your review to improve our resort as a whole,We do hope to see you again soonBest Wishes,Alton Towers Resort, Everything you need for your baby and children . On arrival at the hotel we had a quick look around reception and asked if we could check in yet. There is also a cot stashed away if it is needed. Thanks once again, and we do hope that we may look forward to welcoming you back to the Resort in the very near future.Best WishesAlton Towers Resort, Wow!!! I also rang reception to ask why the sofa bed wasn't made up as I had requested and I was asked if I'd pulled it out yet. We made lots of happy memories with our 2 and 6 year old children. Dear Joanne T,Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guestsWe loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay in which were suitable. There was a tri- bunk bed although we didn't use it as we used the travel cot provided and there were games on the wall for my toddler to play with plus lots of secret light buttons to find.In the lobby/entertainment area of the Hotel at certain times you can meet characters like Octonauts, Postman Pat, Little Monster, Bing etc.The Windmill restaurant is bright and spacious with themed areas.I cannot rate highly enough the staff who were all so upbeat and enthusiastic.The whole experience was just amazing and really take advantage of the early entrance to the theme park as queues in CBeebies World can put a bit of a dampener on the fun.All amazing Splash Landings worth a visit too.The only downside was in CBeebies World the In The Night Garden Ride was very run down with missing eyes on Pontipines and dirt and chips on other characters. We stayed in hotel Monday-Friday with 3 children, 6 2 2 years old! It's the staff that could make a real difference to this place and at the moment cbeebiesland hotel have got this aspect very wrong. Would be nice to end the entertainment on a story and put pictures on the screen.BAD SIDE= Breakfast food at Windmill was horrible. Overall, we thought it was very good. Only other moan is they need to wipe the tables down more often in the area where the show is on. They have paid so much attention to detail. We are so pleased that your grandson was awestruck and loved every aspect of his stay especially our magical entertainment!We do hope that we can welcome you back in the future for even more fun.Kind Regards,SophiaCustomer Service HostAlton Towers Resort. Review tags are currently only available for English language reviews. We are very pleased to hear that your family enjoyed our fantastic themed rooms and our wonderful evening entertainment but we are saddened to hear that our room service and food quality was not up to our usual high standards.Please be assured that we will be passing on all of your comments to the relevant teams so that we can look to address and improve on these concerns in the near future and we hope to welcome you all back to our fantabulous Resort again very soon.Many Thanks and Kind Regards,KristieCustomer ServicesAlton Towers Resort.

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